As with the rest of the site, entering promo codes into U-Haul’s shopping cart is easy.
In your cart, before “checking out,” you will see two hyper links. One reads, “Apply gift certificate.” The other says, “Apply coupon/voucher.”
If you have a promo code or coupon, you will use the second link to enter your promo code in and it will automatically calculate it into your total upon clicking “check out.”
Interacting with U-Haul
Interacting with U-Haul is a bit more difficult than the rest of their site. They have a “Contact Us” page, but the link to it on the website is rather difficult to find (it’s at the very bottom, hidden in a site map between a bunch of other hyperlinks) and users are often better off using a search engine to find it.
How u-Haul Rentals Work:
uHaul’s rentals are also a fairly simple process. They will contact the renter the day before their rental to confirm the details and make sure everything is correct.
If the details are wrong, and there is no way to come to an agreeable arrangement for the customer, U-Haul will close the case and make a $50 Reservation Guarantee payment.
They also make that payment if they do not contact the customer the day before, so if they don’t make the call, the renter gets a $50 payment.
There isn’t much stated in regards to total refunds for order cancellations. All they really say in regards to that is to call the Customer Service line so they can help resolve your issue.