An American-based company, Torrid LLC, is women’s retail chain initially owned by Hot Topic. The company began operations in April 2001 in their Brea Mall in Brea, California. Today, the firm has more than 400 stores across 36 states within the United States. In August 2015, Torrid launched its first store in Canada in Toronto.
Torrid is always growing and expanding its product range. In 2005, the women retail chain stretched its merchandise selection to include styles that are different from its parent company, Hot Topic. Today, the company also sells novelty tee shirts, shorts, skirts, intimate apparel, Capri pants, hosiery, beauty products, shoes, and jewelry. The firm adopts a strategy that entails close monitoring of fashion trends, direct communication between employees and customers, and ensuring that its corporate personnel is up to date with the latest fashion.
Torrid celebrates every size, curve, and shape of its customers. The firm devotes itself to the creation of fits that enhances your figure perfectly. If you are somewhere between size 10 and 30, Torrid has items that you will fall in love with.
Where to Enter Promo Codes
Promo codes offer an effortless method of making savings during your next purchase. Torrid offers promo codes to help you spend less when purchasing its products.
To benefit from such offers, keep visiting the “Today’s Deals” section on the firm’s online stores. The button is at the bottom of their webpage.
To get exclusive Torrid exclusive offers straight to your inbox, subscribe to the newsletter at the bottom of the page by providing your email address.
To use your promo code, explore the products on the company website and choose what you want by clicking “Add to Bag.”
Once you’ve finished shopping click “Checkout.”
On the shopping bag page, you will see the details of your order on the left side.
The total amount for your order is on the right side. Immediately below the Estimated Order Total, you will see a text reading “Enter Promo Code(s) below.
Click the arrow facing down to open a box for entering your promo code.
Insert your promo code and click “Apply.” Your initial total order should reduce by the value of your promo code.
You may now complete your transaction by hitting the “Checkout” button directly above the order total.
24/7 Customer Service
One of the easiest ways of connecting with Torrid and staying up to date with their offers and newest stock is via social media. Follow them on Facebook, Instagram, Twitter, Pinterest, YouTube, and Snapchat.
If you are within the United States, dial 1.866.867.7431 to talk to a customer service agent. Customers outside the United States should use telephone number 1.626.603.3190.
Customers within Canada who wish to make a phone call should dial 1.855.847.9444 (Canada).
The customer support department is available between 6 am and 7 pm PT Monday through Friday, and between 7 am and 7 pm on Saturdays and Sundays.
To communicate with the company via email, fill out their Contact Us form and then click the “Submit” button. One of the support agents will contact you with a response.
Customers Are Also Shopping At These Popular Stores:
Torrid hopes that you love what you’ve ordered. However, the firm is also alive to the fact that things can go wrong sometimes. As such, it allows its customers to return particular items within 60 days from the date of purchase indicated on your packing slip or receipt.
Customers who wish to get a replacement of an item concerning size or color are advised to make the request as soon as possible because the items sell out fast. If you have damaged items or a missing product, get in touch with the customer service for help. Understand that purchases made using PayPal, Google Pay and Apple Pay are only returnable by mail and not to the stores.
The following items are not returnable:
Things you didn’t purchase at a Torrid physical or online store.
Items that do not have a Torrid store packing slip or receipt.
Items labeled “Final Sale” and all clearance products.
Washed or worn items, accessories & cosmetics, panties &lingerie sets, tights and other similar intimates that require the highest standards of hygiene.
Items bought using a gift card are also not returnable.
Kindly allow Torrid.com two to four weeks to process your return. Torrid will refund the cost of the item returned less a $6 return shipping fee. VIP members do not cater for returning shipping. The company sends the refund to the original payment method.